OFFICE 365 & TEAMS VOICE
Microsoft 365 is a comprehensive suite of cloud-based productivity tools and services designed to enhance workplace productivity and collaboration. By combining Microsoft 365 and Microsoft Teams Voice, organizations can achieve a unified communication and collaboration environment that encompasses messaging, video conferencing, document sharing, and telephony. This integrated approach simplifies communication, increases productivity, and provides a cohesive user experience for both remote and on-site employees.
Microsoft 365 (Office 365)
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Microsoft Office Apps: Familiar applications like Word, Excel, PowerPoint, and Outlook, which are available for both desktop and online use.
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Exchange Online: A cloud-based email and calendaring solution that enables efficient communication and scheduling.
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SharePoint Online: A platform for document management and collaboration, allowing teams to work on documents together in real-time.
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OneDrive for Business: Personal cloud storage for individuals to store and share files securely.
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Teams: A unified communication and collaboration platform that offers chat, video conferencing, file sharing, and integration with other Microsoft 365 apps.
Microsoft Teams Voice
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Phone System: Microsoft Teams Voice integrates with Phone System, which is Microsoft's cloud-based telephony infrastructure. This enables users to make and receive calls, set up voicemail, and more.
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Direct Routing: Direct Routing is a feature within Microsoft Teams Voice that allows organizations to connect their own Session Border Controllers (SBCs) to Microsoft Teams. SBCs act as intermediaries between the Teams environment and the PSTN, enabling voice traffic to flow securely in and out of Teams.
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Operator Connect: Operator Connect is a service provided directly by select telecommunications carriers or operators that are part of Microsoft's Operator Connect program. These operators offer fully managed PSTN services integrated into Microsoft Teams.